SERVPRO of Charles County and Oxon Hill Employee Photos

Male in mid-30s wearing a green SERVPRO logo golf shirt. SERVPRO Logo above.

Christopher Connor - Production Manager

Christopher (we call him Chris) joined the SERVPRO® family July 2013. Chris is a family man through and through. He loves spending time with his kids, working on cars, riding dirt bikes and working. His favorite sports teams are the New York Nicks and Jets. 

Chris has more than 10 years of experience in all aspects of cleaning and restoration, which is why he also does all of the carpet cleaning for us.   There is much to know about carpet cleaning to thoroughly clean and get the best results without damaging the carpet.  Experience is the best teacher, but Chris is also certified in carpet cleaning (CCT) by the IICRC, so he handles all carpet cleaning jobs for us. 

Chris holds other certifications as well: Water Damage Restoration (WRT), Fire Damage Restoration, Mold Remediation (CMRS), Blood Born Pathogens, Crew Supervision, and he is certified in our internal job management system.

Younger male with a neatly trimmed mustache, wearing a ball cap and jacket bearing the SERVPRO emblem

Jonathon Frakes - Production Manager

Jonathon joined the SERVPRO® family in January 2015.  

Jonathan holds IICRC certifications in Water Damage Restoration (WRT), Fire Damage Restoration (FSRT), and Odor Control (OCT).  

He is also certified in Blood Born Pathogens, Carpet Cleaning, Commercial Restoration, Crew Supervision, Commercial Business Development, Commercial Staffing, Commercial Clients and Stake Holders, Commercial Subcontractor Vendor and Resources, and Commercial Equipment. Jonathon is also certified in our internal job management system.  

JONATHON’S CERTIFICATIONS

  • Crew
  • Water
  • Fire
  • Carpet
  • DryBook
  • Fire & Smoke (IICRC)
  • Odor Control (IICRC)
  • WRT (IICRC)
  • Blood Borne Pathogens
  • Intro to Commercial Restoration
  • Commercial Business Development
  • Commercial Staffing
  • Commercial Clients and Stakeholders
  • Commercial Subcontractor Vendor and Resources
  • Commercial Equipment

A tall younger man with thin hair on top and a slight beard, wearing a SERVPRO labeled golf shirt

Zachary Britt - Production Manager

Zach joined the SERVPRO® family October 2015.  He has 10 years of restoration experience and it shows in his work, which is exemplary. Zach is a wonderful Father to his daughter and son, and they are his pride and joy!  

Zach holds IICRC certifications in Water Damage Restoration (WRT), Applied Structural Drying (ASD), Fire and Smoke Restoration (FSRT), and Odor Control (OCT). He is also certified under the EPA's Lead Safe program.

He also holds certifications in Crew Supervision, our internal job management system, Commercial Restoration, Commercial Subcontractor Vendor and Resources, Commercial Equipment, Commercial Staffing, and Commercial Clients and Stakeholders. 

ZACH’S CERTIFICATIONS

  • Crew
  • Fire
  • Water
  • Carpet
  • DryBook
  • Fire & Smoke (IIRC)
  • Odor Control (IIRC)
  • Applied Structural Drying (IIRC)
  • WRT (IIRC)
  • EPA Lead Safe
  • Blood Borne Pathogens
  • Intro to Commercial Restoration
  • Commercial Business Development
  • Commercial Staffing
  • Commercial Clients and Stakeholders
  • Commercial Subcontractor Vendor and Resources
  • Commercial Equipment

Medium height male, late 20s, with medium length dark hair and a beard, wearing a SERVPRO labeled ball cap and hoodie

Matthew Garcia - Production Crew Chief

Matt Joined the SERVPRO® family in 2020.  Matt is a great technician.  He has two cats which are like his children that he loves very much.  Matt also loves to sing, and he’s been told he has a good singing voice.  

Matt is certified in Water Damage Restoration (WRT) by the Institute of Inspection, Cleaning, and Restoration Certification (IICRC).

Matthew Garcia Certifications

  • WRT (IIRC)

Female, mid-20s, mid-length hair with highlights pulled back in a pony tail, sweet smile.

Nicole Dyer - Sales & Marketing Manager

Nicole is so much more than her job title, and we are fortunate to have her on staff.  She is originally from Texas but came to the Waldorf area from Florida.  She graduated from North Point High and attended The College of Southern Maryland. With two dogs and two cats, she is definitely an animal lover!  

Nicole is in charge of customer relations, and she takes it upon herself to see that each customer has an excellent experience.  So that has her engaged at every step of the process, including seeing that the Production Team provides an exceptional level of service to each customer.  

If you have questions or any needs, please call the office at (301) 753-8313 and ask to speak to her directly.  You will find her delightful to work with.